Scam in VietnamTaxis
Airport toll padding in Vietnam
How it works
A driver asks for cash for an airport toll without making the amount clear, pays the toll and keeps the rest. Extra parking charges may also be demanded.
Warning signs
- The driver asks for toll money without stating the amount.
- No receipt or displayed charge supports the extra payment.
How to avoid it
- Confirm which charges are included before departure.
- Check displayed charges and ask for receipts.
- Use small notes for an agreed cash payment.
If it happens to you
Ask for the receipt and return of any unused cash. Keep the taxi details if you need to complain.
- Get to a safe, public place. Do not chase thieves or risk being dragged into traffic.
- If cards or a phone were stolen, freeze the cards and secure your phone, banking and email accounts.
- Save receipts, messages, booking details and photos. Write down the time, location, vehicle details and what happened.
- Report theft to police. In Ho Chi Minh City, use a station near the theft and take a Vietnamese speaker if possible. Ask for a written record.
- Contact the relevant hotel, transport company, booking provider or card issuer. Explain the disputed charge and provide your evidence.
- Contact your insurer about a claim. If your passport was stolen, contact your embassy or consulate for replacement-document help.
What travellers report
Posts about this scam on other sites, summarised in our words. Open one to read the original.
Questions
What is the airport toll padding scam in Vietnam?
A driver asks for cash for an airport toll without making the amount clear, pays the toll and keeps the rest. Extra parking charges may also be demanded.
How can I spot it early?
The driver asks for toll money without stating the amount. No receipt or displayed charge supports the extra payment.
How do I avoid airport toll padding in Vietnam?
Confirm which charges are included before departure. Check displayed charges and ask for receipts. Use small notes for an agreed cash payment.
What should I do if it happens to me?
Ask for the receipt and return of any unused cash. Keep the taxi details if you need to complain.
Where in Vietnam does this happen?
Airport taxi journeys It has been reported in Hanoi, Ho Chi Minh City.
How much can it cost me?
A 10,000-dong toll is quoted for July 2018. The Hanoi airport section separately says taxis do not pay the toll there. Do not treat the old figure as a current rule.
How common is this scam in Vietnam?
Occasional. Vietnam is generally safe for tourists, but scams and petty theft are more common in tourist areas and larger cities. The main problems involve transport, hotel prices, restaurant bills, shopping and stolen phones or bags. Outside tourist hotspots, scams against foreigners are rare.
Are there similar scams in Vietnam?
Yes: taxi overcharging and rigged meters, airport taxi touts, unnecessarily expensive airport transfers.
Who can I report it to?
Local police: report theft, threats or being prevented from leaving at a police station. In Ho Chi Minh City, report a stolen item near where the theft happened. Bring a Vietnamese speaker if possible. Ho Chi Minh City police contacts for forced coconut sales: the listed contacts are +84 8 3829 7643 and +84 8 38299835. These use an older number format and may be outdated. District 2 police station, Ho Chi Minh City: 989 Dong Van Cong, W. Thanh My Loi, D.2. Listed phone: +84 8 37451325. Listed hours: 07:30–11:30 and 13:00–17:00. Contact details may be outdated. District 3 police station, Ho Chi Minh City: 01 Nguyen Thuong Hien, Ward 4, District 3. Listed phone: +84 8 38392764. Listed hours: 07:30–11:30 and 13:00–17:00. Contact details may be outdated. District 4 police station, Ho Chi Minh City: listed at 14 Doan Nhu Hai, Ward 12, District 1. Listed phone: +84 8 39400188. Listed hours: 07:30–11:30 and 13:00–17:00. Confirm the address before travelling, as the listed district details conflict. District 5 police station, Ho Chi Minh City: 359 Tran Hung Dao, Ward 10, District 5. Listed phone: +84 8 38550878. Listed hours: 07:30–11:30 and 13:00–17:00. Contact details may be outdated. Binh Thanh police station, Ho Chi Minh City: 18 Phan Dang Luu, Ward 6, Binh Thanh. Listed phone: +84 8 38414882. Listed hours: 07:30–11:30 and 13:00–17:00. Contact details may be outdated. Phu Nhuan police station, Ho Chi Minh City: 181 Hoang Van Thu, Phu Nhuan. Listed hours: 07:30–11:30 and 13:00–17:00. Confirm the location and hours before travelling. Card issuer: use your bank's app or the contact number on your card to freeze a stolen card, report unauthorised transactions or ask about a disputed charge. Transport operator, hotel or booking provider: use the contact details on your booking or receipt. Include the agreed price, amount charged, trip details and supporting evidence. Ho Chi Minh City bus operator: for belongings lost on a city bus, ask at the station where the route starts or ends. Give the route, direction and approximate travel time. Bus cameras may help. Embassy or consulate: contact your country's embassy or consulate through its official contact details if your passport is stolen or you need consular help. Travel insurer: contact the claims service on your policy. Keep police reports, receipts and evidence of ownership.
Reviewed by @snuck