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Occasional in Indonesia

Scam in IndonesiaCards and ATMs

ATM card skimming and cloning in Indonesia

ATMs across Indonesia

How it works

Criminals copy card details at an ATM. They may also capture your PIN and use the copied card to take money.

Warning signs

  • The card slot or keypad appears loose or altered.
  • An attachment or camera looks out of place.

How to avoid it

  1. Prefer a bank's ATM room with several machines and a security guard.
  2. Cover the keypad while entering your PIN.
  3. Use another machine if anything looks altered.
  4. Avoid withdrawing large amounts at once.

If it happens to you

Freeze the card and contact the issuer immediately. Report any withdrawals you did not make.

  1. Move to a safe, staffed place. Do not chase a thief or resist a threatening robber.
  2. If you are hurt or may have been drugged, seek urgent medical help. Call 112 or ambulance service 118.
  3. Freeze stolen or compromised cards. Contact your bank and secure accounts linked to a stolen phone.
  4. Save receipts, booking records, messages and vehicle details. Write down the time, place and what happened.
  5. Report theft or fraud to police. Ask for a report or reference number for your insurer.
  6. Contact the relevant operator, insurer or embassy for further help. Use your embassy or consulate if your passport was stolen or you were detained.
Where it happensATMs across Indonesia

What travellers report

Posts about this scam on other sites, summarised in our words. Open one to read the original.

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Questions

What is the aTM card skimming and cloning scam in Indonesia?

Criminals copy card details at an ATM. They may also capture your PIN and use the copied card to take money.

How can I spot it early?

The card slot or keypad appears loose or altered. An attachment or camera looks out of place.

How do I avoid aTM card skimming and cloning in Indonesia?

Prefer a bank's ATM room with several machines and a security guard. Cover the keypad while entering your PIN. Use another machine if anything looks altered. Avoid withdrawing large amounts at once.

What should I do if it happens to me?

Freeze the card and contact the issuer immediately. Report any withdrawals you did not make.

Where in Indonesia does this happen?

ATMs across Indonesia

How common is this scam in Indonesia?

Occasional. Scams are rare in less touristy parts of Indonesia, but travellers should be more cautious in Bali, especially Kuta. Common problems include taxi overcharging, pushy sellers, pickpocketing and phone theft. ATM card copying, dishonest laundry weighing and drug offers linked to police are also reported.

Who can I report it to?

Police (POLRI): call 110 or visit a police station to report theft, robbery or fraud. Ask for a written report or reference number. Emergency services: call 112 for immediate danger or urgent assistance. It routes to emergency services in most major cities; elsewhere it usually routes through police. Operators typically speak Indonesian, so ask someone to help if needed. Indonesian Police HQ: jl. Trunojoyo 3, South Jakarta. Telephone: +62 21 7218144. Jakarta Police HQ: jl. Jendral Sudirman No. 45, South Jakarta. Telephone: +62 21 5709261. Bandung police: call 110 or visit a local Polsek station. The city headquarters, Polrestabes, is in Central Bandung. The provincial headquarters, Polda, is in East Bandung. Banjarmasin Police HQ (Polresta Banjarmasin): jl. A Yani Km 3, Kebun Bunga. Telephone: +62 511 252037. Card issuer or bank: use your banking app or the issuer's official contact number to freeze the card and report unauthorised transactions. Taxi company, booking app or transport operator: use the official support channel. Provide the booking, vehicle details, receipts and a short account of what happened. Hotel or venue management: report missing property or suspected drink tampering promptly. Ask staff to preserve relevant records and help contact police. Travel insurer: contact the claims or assistance service. Keep police reports, receipts and evidence of your loss. Your embassy or consulate: use its official contact details for help after passport theft or detention.

What number do I call in an emergency in Indonesia?

General emergency services: 112, Police (POLRI): 110, Ambulance: 118, Fire department: 113, Search and rescue: 115, Bandung ambulance: (022)118, Bandung fire brigade: (022)113.

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