Scam in MoroccoCards and ATMs
ATM fees that are not displayed in Morocco
How it works
An ATM may show no withdrawal fee and provide no receipt, yet a fee later appears on your bank account.
Warning signs
- No fee information appears.
- The machine provides no receipt.
How to avoid it
- Read every withdrawal screen.
- Keep a record of the withdrawal and check your account.
- Ask your bank about unexpected charges.
If it happens to you
Contact your bank and ask whether the undisclosed fee can be disputed.
- Get to a safe, busy place. Do not chase a thief or physically resist a robbery.
- If you are hurt or suspect drugging, seek medical help immediately.
- Freeze missing cards and contact your card issuer about unauthorised payments. Lock a stolen phone remotely if possible.
- Save receipts, booking messages and payment records. Write down what happened, where and when.
- Report theft, threats or fraud to police. Ask for a report or reference number for your insurer.
- Contact your insurer, booking provider or embassy as needed. Use the evidence you saved when requesting help or a refund.
What travellers report
Posts about this scam on other sites, summarised in our words. Open one to read the original.
Questions
What is the aTM fees that are not displayed scam in Morocco?
An ATM may show no withdrawal fee and provide no receipt, yet a fee later appears on your bank account.
How can I spot it early?
No fee information appears. The machine provides no receipt.
How do I avoid aTM fees that are not displayed in Morocco?
Read every withdrawal screen. Keep a record of the withdrawal and check your account. Ask your bank about unexpected charges.
What should I do if it happens to me?
Contact your bank and ask whether the undisclosed fee can be disputed.
Where in Morocco does this happen?
Some bank ATMs
How much can it cost me?
Some banks charge about 30 dirham per withdrawal.
How common is this scam in Morocco?
Occasional. Morocco is generally safe, but tourists often face persistent touts, false guides and inflated prices. Marrakech needs extra care, while Fez has elaborate guide and tour scams; pickpocketing and taxi overcharging also occur in several cities.
Who can I report it to?
Police: report theft, robbery, threats or fraud. Give the location, time and any receipts or messages. Ask for a report or reference number. Tourist police at Djemaa El-Fna, Marrakech: approach a patrol for help with harassment, intimidation or a disputed food-stall bill. Airport security at Marrakech-Menara Airport: ask for help if an airport ATM retains your card. Bank or card issuer: use its official app or verified contact number to freeze a card, report unauthorised payments or question undisclosed ATM fees. Accommodation, booking provider or tour business: report the problem through the official reception desk or booking channel. Provide the agreed price and evidence of what was delivered. Travel insurer: use the claims or assistance contact in your policy. Keep police reports, receipts and medical records. Your embassy or consulate: use its official contact details if your passport is stolen or you need consular help.
What number do I call in an emergency in Morocco?
Police — listed for Marrakech: 19, Ambulance / Fire — listed for Marrakech: 15.
Reviewed by @snuck