Scam in RussiaChanging money
Misleading exchange rates and added commission in Russia
How it works
A large displayed rate may apply only to a large transaction. A worse rate for smaller exchanges may be hard to read. In Moscow, an advertised rate may also leave out commission.
Warning signs
- The best rate has small or unclear conditions.
- Staff will not state the final amount you will receive.
- A commission appears only after you start the exchange.
How to avoid it
- Ask how many rubles you will receive after all fees.
- Check which rate applies to your exact amount.
- Prefer a bank counter over an unfamiliar small exchange office.
- Count every note before leaving.
If it happens to you
Raise the difference at the counter immediately. Keep the receipt and ask for the rate and fees to be explained.
- Get to a safe, public place. Do not chase a thief or physically resist an armed robber.
- If you are injured or suspect drink spiking, seek urgent medical help and stay with someone you trust.
- Freeze stolen or compromised payment cards. Secure accounts linked to a stolen phone.
- Save receipts, bills, booking records and messages. Write down the time, place and any vehicle or officer details.
- Report the incident to police and ask for a report or reference. In Moscow, Tourist Police can help visitors in foreign languages.
- Contact your insurer and, if documents were stolen or you need support, your embassy or consulate. Keep copies of reports and expenses.
Questions
What is the misleading exchange rates and added commission scam in Russia?
A large displayed rate may apply only to a large transaction. A worse rate for smaller exchanges may be hard to read. In Moscow, an advertised rate may also leave out commission.
How can I spot it early?
The best rate has small or unclear conditions. Staff will not state the final amount you will receive. A commission appears only after you start the exchange.
How do I avoid misleading exchange rates and added commission in Russia?
Ask how many rubles you will receive after all fees. Check which rate applies to your exact amount. Prefer a bank counter over an unfamiliar small exchange office. Count every note before leaving.
What should I do if it happens to me?
Raise the difference at the counter immediately. Keep the receipt and ask for the rate and fees to be explained.
Where in Russia does this happen?
Currency exchange offices across Russia, with specific warnings for Moscow.
How common is this scam in Russia?
Occasional. Tourists can face pickpocketing, taxi overcharging, money exchange tricks and nightlife scams in Russia. Crowded transport, unofficial taxis and unfamiliar bars need extra care, while some scams involve fake inspectors or demands for bribes.
Are there similar scams in Russia?
Yes: street currency exchange scams.
Who can I report it to?
Police: report theft, robbery, fraud or threats through an official police channel. Give the location, time and any evidence. Ask for a written record or reference. Moscow Tourist Police: ask Tourist Police officers for help in Moscow. They can speak foreign languages and assist visitors. Card issuer: use the issuer's official app or contact details to freeze a compromised card and report unauthorized transactions. Embassy or consulate: contact your country's embassy or consulate for stolen travel documents, help after a serious crime or guidance if pressured by officials. Taxi booking service: report a fare dispute or driver incident through the service used to book the ride. Include the trip record, vehicle details and receipt. Transport staff: report a suspected fake ticket inspector to the driver or transport operator. Record the route and time. Travel insurer: contact the insurer through its official claims channel. Keep police records, receipts and evidence of the loss.
Reviewed by @snuck