Scam in MoroccoFood and drink
Refilled bottled water in Morocco
How it works
Vendors refill plastic bottles with tap water and sell them as bottled water.
Warning signs
- The cap seal is broken or missing.
How to avoid it
- Check the cap seal before paying.
- Refuse bottles that have already been opened.
If it happens to you
Do not drink from the bottle. Ask for a sealed replacement.
- Get to a safe, busy place. Do not chase a thief or physically resist a robbery.
- If you are hurt or suspect drugging, seek medical help immediately.
- Freeze missing cards and contact your card issuer about unauthorised payments. Lock a stolen phone remotely if possible.
- Save receipts, booking messages and payment records. Write down what happened, where and when.
- Report theft, threats or fraud to police. Ask for a report or reference number for your insurer.
- Contact your insurer, booking provider or embassy as needed. Use the evidence you saved when requesting help or a refund.
What travellers report
Posts about this scam on other sites, summarised in our words. Open one to read the original.
Questions
What is the refilled bottled water scam in Morocco?
Vendors refill plastic bottles with tap water and sell them as bottled water.
How can I spot it early?
The cap seal is broken or missing.
How do I avoid refilled bottled water in Morocco?
Check the cap seal before paying. Refuse bottles that have already been opened.
What should I do if it happens to me?
Do not drink from the bottle. Ask for a sealed replacement.
Where in Morocco does this happen?
Water sellers It has been reported in Marrakech.
How common is this scam in Morocco?
Occasional. Morocco is generally safe, but tourists often face persistent touts, false guides and inflated prices. Marrakech needs extra care, while Fez has elaborate guide and tour scams; pickpocketing and taxi overcharging also occur in several cities.
Are there similar scams in Morocco?
Yes: complimentary food added to the bill, food-stall blocking and false friendship, orange juice price switch.
Who can I report it to?
Police: report theft, robbery, threats or fraud. Give the location, time and any receipts or messages. Ask for a report or reference number. Tourist police at Djemaa El-Fna, Marrakech: approach a patrol for help with harassment, intimidation or a disputed food-stall bill. Airport security at Marrakech-Menara Airport: ask for help if an airport ATM retains your card. Bank or card issuer: use its official app or verified contact number to freeze a card, report unauthorised payments or question undisclosed ATM fees. Accommodation, booking provider or tour business: report the problem through the official reception desk or booking channel. Provide the agreed price and evidence of what was delivered. Travel insurer: use the claims or assistance contact in your policy. Keep police reports, receipts and medical records. Your embassy or consulate: use its official contact details if your passport is stolen or you need consular help.
What number do I call in an emergency in Morocco?
Police — listed for Marrakech: 19, Ambulance / Fire — listed for Marrakech: 15.
Reviewed by @snuck