Scam in New ZealandHotels and rooms
Accommodation burglary in New Zealand
How it works
Someone enters accommodation and steals belongings. Burglary is usually opportunistic rather than aimed at a particular visitor.
Warning signs
- Doors or windows are left unlocked.
- Valuables are visible from outside.
How to avoid it
- Lock doors and windows when you leave.
- Secure valuables in your accommodation.
- Keep valuables away from open windows and public view.
If it happens to you
If you think someone is still inside, stay outside and call 111. Otherwise, report the burglary on 105 or online.
- Get somewhere safe. Do not chase a thief or confront someone who threatens you. Call 111 if there is immediate danger.
- Contact your card issuer promptly if cards or payment details were stolen. Block affected cards and ask about disputed transactions.
- Save receipts, messages, booking records and photos of any damage. Write down what happened while it is fresh.
- Report theft or burglary to police on 105 or at 105.police.govt.nz. Ask for a report reference and a copy for insurance.
- Tell your insurer and any relevant accommodation provider, rental company or booking platform. Keep records of your contact with them.
- If your passport was stolen, contact your embassy or consulate for replacement advice.
What travellers report
Posts about this scam on other sites, summarised in our words. Open one to read the original.
Questions
What is the accommodation burglary scam in New Zealand?
Someone enters accommodation and steals belongings. Burglary is usually opportunistic rather than aimed at a particular visitor.
How can I spot it early?
Doors or windows are left unlocked. Valuables are visible from outside.
How do I avoid accommodation burglary in New Zealand?
Lock doors and windows when you leave. Secure valuables in your accommodation. Keep valuables away from open windows and public view.
What should I do if it happens to me?
If you think someone is still inside, stay outside and call 111. Otherwise, report the burglary on 105 or online.
Where in New Zealand does this happen?
Across New Zealand. Occasional burglaries are also noted in parts of West Auckland.
How common is this scam in New Zealand?
Common. New Zealand is generally safe for visitors. Opportunistic theft and burglary are the main risks described here, with vehicle break-ins common in Wellington. No specific tourist cons, fake officials or card-skimming schemes are identified.
Who can I report it to?
New Zealand Police — emergencies: call 111 for immediate danger, a crime happening now or urgent help. New Zealand Police — non-emergency reports: call 105 or report online at 105.police.govt.nz. From overseas, call +64 4 910-5105. Christchurch Central Police Station: the station is at 40 Lichfield Street. The listed police number is 105. Card issuer or bank: use the official banking app or a verified contact number to block stolen cards and discuss unauthorised payments. Travel insurer: use your policy's claims contact. Provide the police report, receipts and other evidence requested. Embassy or consulate: use its official contact details if your passport is stolen or you need help replacing travel documents.
What number do I call in an emergency in New Zealand?
Police, ambulance, fire, coastguard and rescue services: 111, Alternative emergency number from mobile phones: 112, Non-emergency police: 105, Non-emergency police from overseas: +64 4 910-5105, Emergency textphone/TTY access: 0800 161 616, Emergency fax access: 0800 16 16 10.
Reviewed by @snuck