Scam in Puerto RicoTaxis
Taxi fare overcharging in Puerto Rico
How it works
A driver charges more than the agreed or set fare. Drivers in Old San Juan may add a dollar or so, particularly when visitors need a taxi after buses stop running. Overcharging is also more likely when returning from outlying areas. Some routes have set fares; other trips should use the meter.
Warning signs
- The driver will not confirm the fare before you get in.
- The requested fare is higher than the price your hotel advised.
- The driver does not use the meter on a trip without a set fare.
How to avoid it
- Ask your hotel about the expected fare before leaving.
- Confirm the fare and any extra charges with the driver before getting in.
- Look for a white taxi with the official logo and “Taxi Turístico” on its front doors.
- Carry enough money for a taxi if you plan to stay out late.
If it happens to you
Ask for a clear breakdown of the charge without escalating the argument. Note the taxi details, keep any receipt and contact the Tourist Transportation Department.
- Move to a safe, staffed place. Avoid chasing a thief or getting into an argument.
- Write down what happened, including the time, location, amount and any vehicle details. Keep receipts and messages.
- Freeze missing cards immediately. Lock a stolen phone remotely and protect accounts linked to it.
- Report theft to police. For a taxi dispute, contact the Tourist Transportation Department.
- Contact your insurer, rental company or card issuer as relevant. Keep copies of reports and receipts.
- If your passport is missing, contact your country's embassy or consulate for replacement advice.
Questions
What is the taxi fare overcharging scam in Puerto Rico?
A driver charges more than the agreed or set fare. Drivers in Old San Juan may add a dollar or so, particularly when visitors need a taxi after buses stop running. Overcharging is also more likely when returning from outlying areas. Some routes have set fares; other trips should use the meter.
How can I spot it early?
The driver will not confirm the fare before you get in. The requested fare is higher than the price your hotel advised. The driver does not use the meter on a trip without a set fare.
How do I avoid taxi fare overcharging in Puerto Rico?
Ask your hotel about the expected fare before leaving. Confirm the fare and any extra charges with the driver before getting in. Look for a white taxi with the official logo and “Taxi Turístico” on its front doors. Carry enough money for a taxi if you plan to stay out late.
What should I do if it happens to me?
Ask for a clear breakdown of the charge without escalating the argument. Note the taxi details, keep any receipt and contact the Tourist Transportation Department.
Where in Puerto Rico does this happen?
Old San Juan, journeys back from outlying areas, and routes between Puerta de Tierra, Condado and Old San Juan. It has been reported in San Juan.
How much can it cost me?
An extra dollar or so above the set fare is mentioned for Old San Juan.
How common is this scam in Puerto Rico?
Occasional. Tourists in Puerto Rico generally avoid major problems with basic precautions. Theft is the main concern, while taxi overcharging can happen in San Juan, especially after a late night out or when returning from outlying areas. Most taxi drivers follow the rules.
Who can I report it to?
Police: report theft or other crime and ask for a report reference. Tourist areas in San Juan and Ponce have police patrols, and Old San Juan has a visible 24-hour police presence. Tourist Transportation Department: for taxi issues, call +1 787-999-2100, extension 4502. Listed hours are Monday to Friday, 7:30AM–4:30PM. Card issuer or bank: use your banking app or a trusted contact number to freeze missing cards and report unauthorized transactions. Rental company: if a rental car is stolen, contact the company using the details on your rental agreement. Travel insurer: contact the claims service listed in your policy. Keep police report details and proof of your loss. Your country's embassy or consulate: contact it for advice if your passport is stolen or you need help replacing travel documents.
Reviewed by @snuck